Team Manager - Sales & Service
The Team Manager is responsible for providing excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. This position promotes the sales of products, strengthens customer relationships, and mentors and coaches inside personnel. Additionally, this position performs administrative duties, including hiring, scheduling, performance managing, and application of organizational policies and procedures. This position also provides leadership by delegating and empowering associates, recognizing and rewarding customer centric and sales behaviors, and communicating openly with the team.
Job Duties:
• Ensures the quality of customer service and sales skills for their team of advisors is adequate by monitoring, coaching and providing feedback
• Handles escalated customer issues
• Establishes performance criteria for developing associates to meet or exceed business and individual goals
• Provides performance feedback on a continuous basis during frequent performance coaching and discussions
• Acknowledges performance through recognition, which may include team incentive programs with expected and actual results
• Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
• Ensures payroll issues are addressed and resolved in a timely manner
• Interviews and hires to approved staffing levels
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals;and coaching and developing associates
• Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
• Provides an environment of open communication with all team members
• Develops and maintains positive and professional relationships with senior management, peers and subordinates
Job Duties:
• Ensures the quality of customer service and sales skills for their team of advisors is adequate by monitoring, coaching and providing feedback
• Handles escalated customer issues
• Establishes performance criteria for developing associates to meet or exceed business and individual goals
• Provides performance feedback on a continuous basis during frequent performance coaching and discussions
• Acknowledges performance through recognition, which may include team incentive programs with expected and actual results
• Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
• Ensures payroll issues are addressed and resolved in a timely manner
• Interviews and hires to approved staffing levels
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals;and coaching and developing associates
• Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
• Provides an environment of open communication with all team members
• Develops and maintains positive and professional relationships with senior management, peers and subordinates